Worse online shop!

Takealot used to be my online shopping company of choice, but that is definitly not the case anymore. I ordered a few items on the 3rd of December 2018 to be delivered on the 5th December, or so I was told. On 5th I received an email informing me that the order will only be delivered on the 10th. On the 12th I still have not received anyhing and logged a call with Takealot. They told me that the items were delivered on the 10th already. I told them I did NOT receive anything and requested proof of the signature on the delivery note, which they did send me. The signature just said “security”. No name, just that. I enquired from our security, but nobody signed. A total of 17 emails back and forth already and still nothing. The courier service they hired, delivered the items at the wrong address. Its their respondibility to get the items back and deliver them to me, its not my problem. They are very appologetic, but that is not solving my problem. Today is the 26th, 23 days after my order. Still nothing! I want my goods or a refund, IMMEDIATELY! They can choose, but they are not doing anything. I keep hearing how they will provide feedback, but even that is not happening. When I ask for an update, I get to talk to a new agent and the same story starts all over again in explaing. They are unprofessional and do not care about the customes needs. I paid for the items and nothing is delivered. In my view, they are nothing else but *******, conning people and not delivering on their promises. Be careful dealing with Takealot!!!