Worse Experience Ever - Penalized for a Damage I didn't do!!!!

We ordered a Hisense Smart TV and it was delivered on the 29 November 2022. Upon opening the Box, I noticed that the screen had a crack. Immediately I requested a replacement. It arrived on the 3rd of December 2022, and this time it was good. We assembled the TV and it was all good. 7 days later(10 Dec 2022), it started malfunctioning (Volume going up to 100 without anyone's assistance, the screen switching on/off by itself). Then I logged a call to return the TV and get a refund.

The delivery guys who were sent to collect the TV came to the house and told me that because we threw away the original packaging, they will not be able to take the TV. I explained to them that we were not planning to return the TV, hence we threw away the box as the TV was working perfectly. They then advised that we buy bubble wrap and they will return the following day to collect the TV. The following day they came, my helper gave them the buddle wrap and they wrapped the TV themselves and secured it. They took it back to their warehouse(which I am assuming is for takealot) and I received confirmation that it was returned. On the 17th of December, I get an email declining my refund as the TV was damaged. They even send me a picture of the damaged TV on the corner of the top screen. To my surprise, that is not the condition it left my house in. I logged a dispute and called the call centre and spoke to Enkosi.W who requested I send proof that there was no damage to the TV. I emailed her a picture and a video I took, she said she will follow up with the warehouse. 6 January I get an email from Thaakirah.S again declining my request due to the damage on the TV.

How does it happen that I get penalized for a damage that was clearly caused after the product has left my house, even when I submitted proof that the product was in good condition when it left. If I knew that this was going to be the case, I would have done the ****** return myself. Now I am still waiting for someone to return to me with feedback. Weeks later...How difficult can it be to get this sorted? I refuse to take responsibility for a damage I did not cause. I WANT MY REFUND