WORSE CUSTOMER SERVICE FROM TAKEALOT.COM

I have made many purchases at TAKEALOT.COM & with my latest order,they delivered me the wrong colour paint which I informed them and ever since they have been giving me the run around with no actual answers or solutions what can be done,I requested a exchange which they promised will be done and still has not taken place,I then requested a full cash refund which they also said will be fulfilled but that too still has not taken place,their call centers and call agents are a total waste of time because they cannot assist me in anyway whatsoever,I have wasted hundreds of rands calling them and not getting a straight answer regarding my exchange or cash refund,all I got was a run around,this is a mickey mouse business with mickey mouse managers,I highly suggest to anyone thinking of going to the online route to reconsider because these guys are quick to take your money but when there is a problem,it is such a issue and problem to get your money back or to get something resolved,I will personally never ever ever shop at TAKEALOT.COM again..oh and they sent fed ex to pick the paint up which was such a mess up because the guys from fed ex were so so rude and apparently TAKEALOT.COM could not track the paint once fed ex picked it up,it was the worse shopping experience i have ever encounted in my life and I will never ever take a second look st this site..I rather buy directly from a retailing store or rather only use loot or raru if I am shopping online..horrible horrible service from TAKEALOT.COM