WORSE CUSTOMER SERVICE EVER

The worse customer service I have ever experienced. I had to google for a customer contact number because they don't advertise it on their website. I've called, emailed, DM'd them in IG.

Its been more than a month since I logged a return (16 Feb). My return was concluded on the 15 March with email correspondences on the 10 March that a replacement item was received at the warehouse and requesting delivery address. " Hi Jaen

Thank you for your patience and understanding.

Please be advised the replaced unit was received at the warehouse.

Kindly confirm your delivery address and we will share the delivery details accordingly.

Our apologies for the inconvenience caused, "

after providing delivery address the following response on the same day"

"Hi Jaen,

Thank you for confirming your address.

As soon as the unit is received at our warehouse, we will ship it back to you.

Thank you for your patience.

Regards,..."

It took another 5 days when on Takealots system my return was concluded on 15 March.

I received this email:

Hi Jaen,

Thank you for logging your return with the Takealot.com Returns Department.

Please note that your Apple AirPods Pro with Wireless Charging Case has been handed over to the couriers to be shipped back to you. The courier will be in contact with you to arrange the delivery of the item.

Reference; ..... via FNF

Thank you for shopping at Takealot.com

Kind regards,.. " I contacted the courier that reference doesn't work and they have not received anything for me.

It is now the 24 March and I still I have not received my replacement item.

I've made several calls and sent several emails and yet no update. All I get is it has been escalated or we will look