works with ********s

this company the employees work when they feel like it and let ********s ***** as well. My story starts now; The 10/12/2025 12:37 i got message from me bank telling me i purchased R4299.00 from takealot when i was on a job site in jhb. I then phone me bank first to report ***** on me account as i didn't purchase from takealot. Me card was cancelled then i called takealot to inform them i never purchased anything from them. I asked can they trace the amount with date and time to cancel this order and refund me they told me sure i spoke to Nadia.Dan. I didn't receive feedback i then called in again then spoke to a Thrisha.R was told they would escalate it with finance department. Then i got no feedback then i called in again spoke to a Kabelo.S told me same thing will escalate it. Nothing happened then i called 11/12/2025 spoke to a Siyasanga.B was told the same thing again will escalate as it was not done so by the other employees as above names. I got no feedback i called in now 12/12/2025 spoke to Charmaine.W she informed me she would find out and she did to find that the goods was delivered to the ******** and she cant do anything now. Outcome takelot works with ********s not doing their job this could have been done differently by taking me seriously and doing the jobs i would have me money back and catch a ******** same time.