Works customer service received

Worst ever company cannot assist clients with urgent request.I placed an order on 2 July 2025 and was told delivery will take place on 16July 2025 which I was okay with becuse I need the items for the 22nd of July. On the 10th of July today I receive a call I need to come to PE for an unforseen death in the family, at that moment we made plans to leave to PE on 11th July at 4am in the morning.not thinking about takealot at that stage.I received a sms at 12h15 on the 10th July saying my delivery will take place on the 11th before 17h00.i then only read the message at 13h30 then I rembered I have a delivery that need to take place. I then called the customer care asking if I could collect it today the 10th after work at the ELS depot in chiselhurst and they said they will call the branch and get back to me , I then opted to hold on line and I am being told that becuse I opted for delivery I am not allowed to collect.I then proceeded to call the branch myself explained my situation about the death and I am leaving for PE and will be there for the next 2 weeks and I am willing to collect i am being told by the lady called Angelique quite rude lady that no I cannot collect becuse I opted for delivery even though I have unforseen situation.but they do allow collections only for people that opt for that.At the moment I don't care about the delivery fee all I wanted is to collect my items because I won't be available tomorrow for delivery and will be away for 2 weeks and I need these items in this 2 weeks coming, I then requested to speak to Branch Manager or ops manager and was told they both 9ff sick.I then proceed to call the call centee once again asking to speak to a manager so he can hear my story and see where he can assist me to no avail they all busy and agents are escalating to them by email and they will call me back still no call from them.i called once again at 16h30 and no one can assist me.I decided to leave at 9am tomorrow the lastet and If I did not receive my delivery by then then I want a refund done immediately and takealot can shove there parcels where the sun dont shine , The last consultant had a solution for me to cancel the parcel and reorder with PE address after I told him not sure how long I will be in PE and after I already waited 9 days from the date of order to delivery tomorrow who says that by the time I reoder and wait for delivery in PE I might be back in ELS , seriousky have *********** staff working for them to give a client that advice instead of allowing the client to collect at the depot because the parcel is already at the ELS depot The worst customer experience received and I would never order from them again