Won't refund faulty product

<p>I ordered a Logitech M705 Mouse from Takealot, and encountered the following issues:<br /><br />1) First of all, I received a SMS stating that the mouse would be delivered on Friday the 10th of March. The delivery was made on Sunday the 12th of March without any notice. The courier just arrived at my doorstep.</p> <p> </p> <p>2) After a days use of the mouse, I noticed that it wasn't tracking correctly on most surfaces (unlike my old Logitech M705) and on the 13th of March I logged a return. On the 19th of March, I got a reply from 'Lepung Mothusi' saying I would not be refunded as the mouse has been subject to "too much wear and tear"? How is this possible if I only had the mouse for a day? After raising my queries with Lepang, I got a reply from 'Naashid Hassan' stating that perhaps I returned the incorrect mouse?</p> <p> </p> <p>After being a long time customer of Takealot, never before have I received such shockingly terrible service. I will never again recommend ordering products online from Takealot to anyone. It is unbelievable how Takealot refuses to refund their customers for faulty products supp**** by them.</p>