Without Modem for 1 month - Faulty Goods

I logged a return for my modem on the 8th of January, with very little response apart from the usual mail that is sent in these occurrences.<br> <br> I asked for an update and was told the supplier is handling the Warranty etc.<br> <br> When I now check online the return request has been concluded without my consent, I was not notified although I asked for a replacement on this item.<br> <br> Disgusting service and from a company I very much adore and praise.<br> <br> <br>