************* ******* with no regard for customer service

I am so over Takealot! Ordered and paid for a washing machine on Takealot. They delivered a defective machine. Lodged a return, they put the defective machine in a new box and DELIVERED IT TO ME AGAIN!!! (the same broken machine). I made them aware. They confirmed they would escalate it to an exchange, whereby they would bring a new machine when picking up the old broken one. They have refused to provide any feedback since, despite numerous emails and phone calls, during which they promise to escalate and come back with feedback, which then they don't. A customer call centre agent has confirmed that on their system, it reflects that I accepted the return, which is untrue. I have been unsuccessful in all my attempts to get feedback on this. In the meantime, they have my money and I don't have the product I paid for. I am at the absolute end of my rope with them. Looks like the next step is the ombudsman for Consumer Goods. Shame on you Takealot!!!!