Will not make good on error

<p>At the beginning of December I order a powerbank (10000mah) for R160. In order to get free delivery I ordered another item, which had a waiting period. </p> <p> </p> <p>A month later I received an email saying they could not source the powerbank, but the other time will be delivered. They then credited my account.</p> <p> </p> <p>Seeing as the item was in stock when I ordered it, they probably sold the one reserved for me, thinking they would get another one in stock.</p> <p> </p> <p>I then explained to customer service that a refund alone is not a good enough apology to make up for the inconvenience. I found the powerbank (10000mah) with the closest price and said I want this at the same price I paid for the original one I wanted.</p> <p> </p> <p>I was then ignored by customer services, so I tried again, and was ignored again. My next step was to message the Facebook page. Where I was told they will look into it. A week went by and I still heard nothing, so I followed up again, finally this worked and I got a response from customer services.</p> <p> </p> <p>The response said we can offer you a powerbank (4000mah) for the price advertised (normal price) and nothing about free delivery. I do not understand the logic here as surely I looked through my options when I told them what I want it replaced with. So basically customer service did absolutely nothing.</p> <p> </p> <p>I believe takealot messed up here and they need to offer me more than an apology to make up for it.</p>