Why you should NEVER buy a laptop from Takealot: A Tragic Tale

After already having had to return an initial faulty laptop to Takealot, I recently found myself logging a return ticket for the replacement laptop that, 6 months later, was performing even worse than the first.

It's now 22 days later, I'm leaving the country this week and there is no sign of my refund or laptop. This, despite the Takealot Returns Policy that promises a full refund if the issue is not resolved within 21 days of logging a return ticket.

Multiple angry phone calls and 20 emails requesting Takealot management to contact me have not made any difference.

They seem unwilling to deliver on their own returns policy that takes 21 days, yet they expect me to wait for replacement parts that only will arrive in 3 weeks time and then to take a patched up, faulty laptop overseas. Who's to say the replacement won't break again, seeing as there seems to be an issue with the model? And then what do I do, stuck offs**** with a faulty laptop that was not cheap to buy in the first place?

I don't even know how much longer it would take to then repair the laptop and return it to me. How is a processing time of 6-7 weeks for a laptop acceptable? Nevermind the fact that at that stage, I would have been out of the country for almost a month. Just ridiculous.

I won't even mention the countless hours of frustration trying to navigate the terrible email help system and call agents who give you send you running around in circles and provide the same useless responses with no results.

Long story short, never order a laptop from Takealot because if something goes wrong, you will be unable to work for close to 2 months and then receive a patched up, faulty laptop instead of a refund. Shocking.