CS
Cobus S

1 reviews | Active since Dec 2009

23 Apr 2015, 10:08

why send me damaged goods :( :( :(

Hi,<br> <br> Once then you know that is just once, but twice in 7 days.<br> <br> WHY BOTHER SENDING SOMETHING THAT IS DAMAGED.<br> <br> I ordered 3 DVD box sets last week and the one was badly damaged.<br> Not the outside Takealot box, the actual internal product was damaged/crushed.<br> discs were just shoved back into the box and sent to me like that.<br> <br> No this morning I received another delivery, and the same again.<br> The internal actual product was damaged.<br> <br> I opened it is the presence of the driver, will do so every time now.<br> <br> Just really makes me angry that the person somewhere thinks it is ok to send a damaged product to a customer that pays good money, not a discounted price becasue it is damaged.<br> <br> Send it back to your supplier if they gave it to you damaged but please don't try to smear it of on me the end user<br> <br> 100% UNACCEPTABLE

0
Replies (1)
takealot.com
takealot.com's reply23 Apr 2015, 10:32
Official
Hello Cobus S,

We're very sorry to hear that we disappointed you twice in one week. Delivering damaged products to our customers is definitely not the way we mean to do business and we hope that we can turn this around for you.

Our complaints team will be in touch shortly to help you get the matter resolved as quickly as possible.

Sincerely,
takealot.com