Why sell Faulty products?
I ordered an MP5 car radio from [URL Removed] and received my delivery of Order number *** as requested, on receipt of the parcel I was so excited as I have been out of a car radio for the past two weeks, I immediately went to my accreditted installer for to do the installation and to my surorisem it becane evedent that the radio sent to me by [URL Removed] is actually faulty and doen't work at all. I am very disappointed by this because I trusted [URL Removed] with regards to good quality, great customer care and prompt delivery. I'm now back to square one, need to get myself a new radio. I have requested that the current one be replaced and the faulty one collected, my request is under Reference no: RRN-5ea1-bcdc. For how long is it now gonna take in order for me to receive a new radio? do I now need to wait for a week or two yet this was not my problem? [URL Removed] is supposed to ensure that delivery of my new radio is actioned immediately and a new one sent to me overnight to reach me by Saturday as I did not call this upon myself. It hasn't even been a full day and the thing wasn't working. I have now lost interest in your company and lost trust in goods sold by you.
We're sorry to hear the radio you purchased didn't work as expected and we understand your frustration and disappointment considering you've been without a radio for two weeks. As we don't produce products ourselves and deliver goods in a sealed condition, we couldn't have known that the item was defective prior to delivering it to you. These things unfortunately sometimes happen and again we apologise for any inconvenience caused.
Our complaints team will be in touch tomorrow to explain how our returns policy works and they'll assist in getting this return processed as quickly as possible.
Sincerely,
takealot.com
We're sorry to hear the radio you purchased didn't work as expected and we understand your frustration and disappointment considering you've been without a radio for two weeks. As we don't produce products ourselves and deliver goods in a sealed condition, we couldn't have known that the item was defective prior to delivering it to you. These things unfortunately sometimes happen and again we apologise for any inconvenience caused.
Our complaints team will be in touch tomorrow to explain how our returns policy works and they'll assist in getting this return processed as quickly as possible.
Sincerely,
takealot.com