Why is canceling a order so dam hard !!!!!!!

Item: takealot.com
Rating: 1

Alright so I needed a condeser microphone. I thought to buy one online. So I thought to buy the Simson C01 studio microphone and payed for it at 08:49 15/03/2017 just seconds later I realized a problem in the products description I could not use it anymore and tried to cancel the order at 09:05 15/03/2016 just 16 minutes later. I hoped they would just cancel the order and credit my account in a short amount of time. It turned into a big problem. 3 hours after the cancellation was sent out at 12:27 I reached out trough replying on there email hopping to ask about the status of the cancellation request. They did not reply at 13:24 I tried reaching out again trying to stop the process of that item being sent out with the courier because it has been almost 5 hours since the item was bought and no one could tell me if this item was going to be cancelled or not to stop it from being shipped with courier. At 16:52 they sent me this email: Your order ********** 6 has been canceled as you requested. We will just have to return the stock and you will be notified during the week once the credit has been app****. So it was about 8 mins before there support center closed. Also they sent that request after the item already left the wharehouse at 16:48 meaning that they sent the cancellation 4 mins after the item had already left with the courier. So all my efforts to stop the item from being shipped away was for nothing. They didn't stop it at all that item left exactly 5 mins before they decided to cancel it. So I messaged them at 17:30 after seing there reply. The representative never got back to my email. So I phoned them and they explained to me the cannot cancel any order that has started the process of shipped to you after you payed for it. That item has to be already on it's way to you in a courier before they can file for it to be retured. How dumb is that ?????! So now a problem became to brew. I needed a microphone for 22/03/2017 and I it is now 19/03/2017 and still nothing has been resolved on my issue. I cannot get my money for the item back because it has to be in there possession at takealot or else my account canot be credited. So something I tried canceling 16 minutes later have become 4 days almost 5 now waiting for there admin to sort out an item that the shipped after I tried many times to prevent. They are causing problems at my business now. Because this process is taking so long. I still need to purchase another microphone and that has to be shipped so I still need to wait a while for that to arive aswell. I seriously doubt they can ship an item from Cape town to Potchefstroom in time. I tried emailing them about my issue and phoned them. They told me it would be resolved withing this week. Well it is the end of the week and no surprise nothin is resolved. So my question is just why can't they just credit my account with the order's amount. They can sort out the admin on there time and let me continue to purchase a different mic a.s.a.p or why can't the start to ship the different microphone so long ? Takealot your process for canceling items suck.

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