Why I Joined the Other Nearly 3 000 One Star Reviewers of Takealot

I ordered a single item for my nephew's birthday. What arrived was "1000 Poly Propylene Hamburger Separators". Not really the thing my nephew would appreciate.

After the usual multiple calls and emails, it turns out that: 1. They had sent my item to somewhere in Belville 2. They wanted me to wait while they picked up this item, in Belville, returned it to their warehouse, and did an investigation. 3. This would take four days 4. My nephew’s birthday is tomorrow.

What would a world class online retailer do? That's right, they would have immediately sent me out a new item, instead of making their internal processes my issue when they created it.

Takealot has simply declined rapidly in the past few years. It's clear that people have noticed and that Takealot does not appear to care. That's great when it's parent company Prosus is sitting on a net cash of $1.9bn. But they are dying the death of a handful of customers every day.

And they have the cheek to try to introduce their version of "Amazon Prime", which is a truly full of great benefits. Unlike the overpriced-for-the-benefits "TakealotMORE" at R99 pm.