Why do customers have to keep chasing up on orders/deliveries?

<p>Your customer service is really terrible in that I have to keep following up. My order number ********** . I really expected a more reliable service from your company. It feels like my order is not significant enough for your people to worry about. I placed my order on the 28th of September. Today is the 13th of October. I was promised delivery by the 7th of October. Not acceptable. Firstly, my order from your supplier was delayed. Not communicated to me. I then had to follow up and follow up and follow up... This one is escalating and that one is escalating. I’m not looking for an apology; I’m looking for the item that I purchased. I was told delivery either 12th (yesterday) or 13th (today) and now even this is being escalated. Not funny anymore. I need this issue resolved today. Please look into your communication with customers and definitely look at proposed delivery dates as you need to manage customer expectations realistically. Had all these issues been communicated to me, it wouldn't have been such a horrible experience.</p>