Who at Takealot.com stole the FitBit charger???????

So Takealot.com claims that I didn't give them their charger back for the FitBit I bought.

I had bought a FitBit inspire and only noticed that it does not have a heart rate monitor upon its arrival. I logged a return on the day the watch was delivered.

Delivery was arranged for Friday 02/08/2019 as per my request. A driver came in at around 10:30 for the collection of the parcel. I gave him the box, he took a picture of the box and I also showed him where the CHARGER that I apparently stole is plus the extra strap they had given me. He then took out the watch, charger + strap (where in one plastic) and took another picture.

I then received an email on 05/08/2019 from a Busisiwe Nkosi who advised that I had not returned their accessories. I emailed her back asking for a call back (which she has not done) and explained that the ONLY item I have is the "safety instructions" booklet.

Since Busisiwe did not call me back, I then called and spoke to a Taufeeqah Matthews who said she would escalate to their courier team and revert back once she receives feedback. I also spoke to Michael Morgan who also claimed to have escalated, I told him I have the footage because the exchange between myself + the driver happened by the reception at work, he said there is no need for my footage because he had escalated it to the Takealot office in Rivonia. I asked him to call me before COB yesterday and he still has not and he is not in the office today. I called again and spoke to a Tiny Tshaka who basically could not answer any of my questions and said this matter had been escalated.

In between my conversations with the multiple agents at Takealot, I am getting confirmation SMSes from them for a collection, what are they collecting? The charger or the booklet that I had not submitted? Tiny could not confirm this.

This morning 06/08/2019, a Takealot driver comes to my office for a collection. I give him the booklet and he asks me what it is and I explain the story to him. He asked that I give him the footage (which I had to request for from our IT). I guess time was not on his side because he told our receptionist that he would come back later because he didn't have the time to wait. I have received the footage from my IT team.

What I do not get is why would I log a return for an item I am expecting a refund for and NOT submit all the accessories. I am tired of calling you guys. Please can this be looked into URGENTLY because WOW!!!!!!!!!!!

Someone please fix this.