EG
Elsabe G
1 reviews | Active since May 2015
24 May 2015, 20:59
WHERE'S MY MONEY OR MY GOODS?
On Monday, 18 May 2015, I placed an order for certain goods and paid via EFT directly into Takealot's banking account on the same day. <br> <br> I still await delivery of my fully paid products, despite having sent Jean-Marc Dupouy and Imaan Awaldien (both of Takealot) proof of my payment, as requested by both of them! On my track delivery it still states \Awaiting payment."My order details are Order No. ***."""
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Replies (1)takealot.com's replyOfficial
25 May 2015, 08:04Hello Elsabe28,
We're sorry for the delay in getting this order's payment authorised. We'll get our complaints team to investigate what the hold-up is & get this actioned ASAP. We'll also liaise with both agents to find out why this hasn't been resolved since now.
Sorry again for the frustration caused, we'll do our best to get this sorted out as quickly as possible.
Sincerely,
takealot.com
We're sorry for the delay in getting this order's payment authorised. We'll get our complaints team to investigate what the hold-up is & get this actioned ASAP. We'll also liaise with both agents to find out why this hasn't been resolved since now.
Sorry again for the frustration caused, we'll do our best to get this sorted out as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply25 May 2015, 08:04
Official
Hello Elsabe28,
We're sorry for the delay in getting this order's payment authorised. We'll get our complaints team to investigate what the hold-up is & get this actioned ASAP. We'll also liaise with both agents to find out why this hasn't been resolved since now.
Sorry again for the frustration caused, we'll do our best to get this sorted out as quickly as possible.
Sincerely,
takealot.com
We're sorry for the delay in getting this order's payment authorised. We'll get our complaints team to investigate what the hold-up is & get this actioned ASAP. We'll also liaise with both agents to find out why this hasn't been resolved since now.
Sorry again for the frustration caused, we'll do our best to get this sorted out as quickly as possible.
Sincerely,
takealot.com
