WHERE IS THE TABLET FOR ME TO RESET AND GET MY MONEY BACK

I bought a tablet on the 8th Jan 2024. I arrived at pick up on the 9th. Tablet was not LTE compatible so I returned on the 11 Jan 2024. on the 13th they contacted me to say they cant reset factory settings due to passwords and we agreed that it be returned so that i can sort out. on the 15th Jan, they requested address as they cant send to pick up point so i sent my details. on the 17th jan 2024 I asked what is happening as i received a survey for product and service rating...sent response no product to review. on the 18th i sent a message and called, the lady Ilse advised that she will pass on my query as she can see all the info and cant understand why nothing has been sorted. I did mention that i have followed process and that i will take action if this is not resolved. On the 19th I sent a message again and it's the 22nd Jan 2024 and still no feedback or tablet to reset. I cant understand why nothing has been done and if I get no feedback, i will get my bank to reverse that payment.. this is totally unacceptable from takealot.