Where is my stuff.

Where is my stuff??? I paid 16k for a mattress ect. I have received nothing no mail no call nothing. Worst is there is no number you can call or e-mail help line nothing. What is the number 0800-there is no such thing. Worst experience ever. I am writing here because there is no other place to write hopefully they answer. Get a call center and answer the people!!!!!!!! If you dont answer me I am going to reverse my funds and if I cant do that, open a ***** case.