Where is my parcel

so i ordered online from you guys like i always do. delivery date was for yesterday. When i start to phone around i am first being told by mr delivery that we are not in the \delivery area"and another courier has to came and pick it up . when i phone takealot i am being told they will phone me back. <br> <br> 1st off - why is it now suddenly a problem when it was never in the pass (like 2 weeks before a parcel was delivered by mr delivery to the address given) why is it now only being delivered on monday by fedex.<br> <br> 2nd - why is no one phoning my back to tell me what is going on and where is my parcel and what is the problem. I paid for my order! i would like answers"""