Where is my order I paid R808 for????

Ordered a fan light. Received and installed. It was faulty. Logged a return. Nobody picked up. Locked another return. Picked up. Ordered another one on 10 Feb. Paid R808.00 Today is 27 Feb. No delivery. No feedback from Takealot on my emails. Tracking said it will be delivered on 24 Feb. In the mean time, I sleep uncomfortably, have no light in my bedroom, wires hanging from the roof and I will have to pay a second time to get the ceiling light/fan installed. Not happy