Where is my order?!

<p>I have NEVER before experienced such terrible service from Takealot.</p> <p>I have checked the delivery address with their Customer Care agents.</p> <p>The order was placed on 12 November 2016.</p> <p>Delivery was supposed to take place on 1 December 2016.</p> <p>Apparently delivery failed, although I have not received any phone call on my cell phone for the past week about this delivery or problems with it.</p> <p>I have been phoning Takealot since Saturday, 3 December 2016. I have spoken to 4 different Call Centre Agents (Nicola, Suzanne, Redhaa & Riyaad). All of them are very polite and helpful, but the parcel has STILL NOT BEEN DELIVERED.</p> <p>Whatever the call agents are trying to do to secure delivery, is NOT working. </p> <p>I need an answer about WHY it has not been delivered. I do not want to cancel the order, I want the parcel and books in it to be delivered before 12:00 on 7 December 2016!</p> <p>Takealot's behaviour now seems the same as Kalahari.net's before it's demise - please do not let this happen to your company.</p>