When speaking to a manager doesn't even get your issue resolved

<p>So this has been going on since December last year. Long story short, I placed an order and I was charged insted of getting credits deducted. After maultiple back and forth I finally spoke with a manager that promised a REFUND, as I explicity requested this instead of a credit to the account, once the times were returned. So, items returned and not only do they recognise that one item was returned they credit me instead of refunind the amount taken. Customer service? They have neither!! You're really living up to your name. TAKEALOT of my time to fix a simple issue. TAKEALOT of my money and won't refund as promised and TAKEALOT of my trust in the future of online shopping in this country. I will be calling in again though, and I really feel for the agent that answers that call.</p>