When should I stop being a fan?

I was a takealot fan, but something happened with their customer service and support - service is really bad now. I hope they can turn it around.<br> A few days before my December Holiday I order beach umbrella and snorkeling equipment...(***) <br> 1. My order was not delivered on time and I was on going on holiday<br> 2. I made arrangements with takealot telephonically to deliver at a different address (a friend traveling later) this was ignored<br> 3. After the delivery was made at the old wrong address I once again contacted takealot telephonically stating that there is no one at the adress they delivered the package to (my work) who can get the package to me and that I would like to return the packages for a refund. This request was once again ignored....on returning from holiday today the receptionist game me my beach umbrella and snorkelling equipment...<br> 4. On 4th Jan 2016 I logged a formal complaint (***) <br> 5. By 16 Feb 2016 I have still not heard anything from take-lot so I phone again...I am assured that it escalated to the Order-fulfilment team will contact me within 24hours...<br> 6. 17 Feb - 24 hours is over without a word.... <br> I think I should stop being a fan now...?