When is it deemed ******?

When you make a purchase online, you understand that there is some level of risk associated. HOWEVER Takealot should be seasoned enough to ensure that it delivers to some medium to high standard of customer service and accountability, ESPECIALLY when it was their service processes which failed. When a customer purchase items, is debited for this purchase, waits a month for the delivery, one would expect to receive what was purchased. However the package received contained the wrong items i.e. the contents were swopped with that of another order. It would be expected that it would be as simple as recovering the items and delivering it to the correct recipient, especially when the enquiry was made that same day. Instead the items were reordered, of which 1 is still not reordered after several follow-ups and another with a message that the item is out of stock. Well great, however when it was purchased over a month prior it was available, when it was delivered to the incorrect recipient it was available, therefore it is still available. Excuse 1) Do not recover and redeliver items - Yes its done as the wrong items were collected from me. Excuse 2) The item is not in stock and recovered items are not delivered as the quality of the item cannot be gaurenteed. - Not true, as I received used items in place of new (paid price of new item and was not on special), with ref# as evidence. Based on all of this it is clearly deemed in order to ***** a customers property, and claim ignorance and policy paralyses. Yes its my property as soon as the item is received at the warehouse, which I then entrusted Takealot to take care of until my reception thereof. To abstain from any type of accountability or effort to recover my goods and merely place all 'sorry but thats just how it is' accountability back on the customer, is to say the least, serious malpractise. If I simply wanted my money back I would not have utilized the Takealot service in the first place. Should double orders be made JUST IN CASE 1 of them is incorrectly delivered thus, take a lot .. maybe get a little or nothing? Service at the level of its Wish counterpart. Ps. So what happens to all the rcovered items in the warehouse then? Serious inventory and oppertunity costs.

Chapter 2. As this is typed, 1 of the deliveries of the 'available' items is delivered, but alas it cannot be received as the incorrect package was already recovered by another Takealot courier. Having such fun...