What's happened to Takealot?

I don't know what is going on with Takealot and I don't know how to get this feedback to their management, so here we are...

Takealot is a proudly South African online portal many of us support against an increasingly competitive market, but in the last year or two it feels like they've sold out on quality in some way. On just the last four orders that I've made, this year, I've had to return two products for incorrectly advertised goods, had one cancelled because they ran out of stock, and simply didn't bother to return one other product which was also incorrectly advertised because I just gave up, It is becomng increasingly difficult to get any attention from their customer service and honestly, I feel like I'm watching a company winding their business down and giving up. This is not the great company which took this country into the eCommerce age. Come on y'all, get with the programme, you've lost your way. You're going to lose your customers if you don't sort yourselves out. people shop with you rather than the Temus and Sheins because we expect better quality and service, even though you are generally more expensive. If you then offer a Temu service, don't be surprised if people move over to Temu.

It can't be that difficult. Stop trying to stock everything, focus on getting your quality control in place, and deliver a delightful experience. A lot of the boutique bricks-and mortar-stores opening up online are getting it right with far less infrastructure and staff than you, and they've entered the game a lot later. Sort yourselves out, you;re letting the side down!