What's going on with Takealot?!

I bought a Hisense washing machine from Takealot. The delivery date was supposed to be 21/08/2024. On the 23 it still was not delivered. When I went into my Takealot account it showed that the washing machine was "Lost in Transit" and a replacement machine was ordered. Later the day it showed that the order was "Cancelled" and a credit of R4299 was on my Takealot profile. Takealot just went ahead and cancelled the order without my consent or knowledge nor did they even try to contact me to rectify or replace the item. I then phoned the contact center and said I still want the washing machine and they should honour my order, they rep**** and said they couldn't because the money was already in the process of being refunded to my credit card. Very poor service. And this is not the first time Takealot has done this. Several times I've purchased items only to find that Takealot has cancelled items after purchase stating "No Stock Availability". How can you sell something, take my money and then all of a sudden not have stock or "lose stock in transit" and simply place the credit on the customer's profile without even trying to replace the item? What is going on with Takealot? Is this how you treat a loyal customer whom has done the majority of purchases from them for the past 20 years (and this was when they were still kalahari.com)? You won't be seeing any activity on my account in future.