DP
Dale P

1 reviews | Active since Oct 2012

07 Sept 2016, 18:47

What out for opened items

<p>I ordered a parcel from Takealot. They used to be reliable and dependable, but now I will really be deperate to use them. The item I order was going to take 2 weeks to deliver. So I said fine. At 3pm the afternoon it was supposed to be delivered, they emailed me to tell me that it would take another 2-3 days. Why they did not tell me before I really don't know.</p> <p>Finally the package is received and I take it to a client to be installed. We open the Takealot package and the contents is not sealed. We open up that and there are components missing.</p> <p>I have told takealot that they have sold me an opened good.</p> <p>They inturn instead of making good, get a response from their supplier saying that it was sealed.</p> <p>So use them at your own risk. They sell reused/opened/refurbished goods at full price!!</p>

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Replies (1)
takealot.com
takealot.com's reply07 Sept 2016, 19:02
Official

Hello dkpinn76,

It is with regret that we learn of this unpleasant experience with this order.

It was not our intention to disappoint you and thank you for bringing this to our attention.

Our complaints team will reach out to you shortly to offer assistance.

Regards

Takealot.com

Best regards,