WHAT IS GOING ON WITH TAKEALOT

I have never been so disgusted with Takealot!!! I ordered a few items from the Takealot app in the first week of January and selected that it should go to the warehouse and not be a delivery as all my previous experiences with delivery was horrible. (ALWAYS getting the address wrong). The estimated time for delivery to the warehouse was the 12th January which then changed to the 10th January. At the warehouse the barcode didn't work so we used the alternative number which also did not work!!! The employees explained that my package is not there but in PE... keep in mind I'm in Limpopo. They explained to me that the courier will only be delivering the package the next day so the next day I went back only to be told that my package is LOST!!! After a while of searching on their computer they told me my package was at Fast and Furious Courier because the Takealot warehouse doesn't keep or deliver big items like the ones I ordered which is absolutely BS because a year prior I ordered a 60" Smart TV which I collected at the warehouse with no hassle. The employee continued to say I have to go to Fast and Furious Courier to collect my parcel.. That I don't understand, why would the Takealot app say it's been delivered the prior day to the Takealot warehouse but now it's not there. Anyways I contact Fast and Furios Courier only to be told that my parcel is at the Takealot warehouse🤦🏻♀️ they gave me another barcode but with the same alternative number as before. So I made my way back to the warehouse the next day with the new barcode and to my surprise that barcode DID NOT WORK!! The employees informed me that my parcel is at the warehouse but could not hand it over because the pin did not work, they then continued to say I should call the Takealot customer care line and ask them what is going on. With a very big struggle I got a hold of them the next day, they then explained to me that I should send them an email regarding the situation of my parcel which I did and a new barcode was sent, keep in mind this has been a week now😑 I went with the new barcode from headquarters to the warehouse and to no surprise IT DID NOT WORK....AGAIN!!!! The same employee which assisted me from the beginning could see I was upset because I mean how many times should I travel to the warehouse only to return home without my parcel... which is a few Rands worth!! She then went to the back and came back with my parcel. I did not only had to sign on each and every parcel but the employee TOOK PHOTOS OF ME while I was signing the packages. At first I thought it was a joke so I posed but then the employee said it's proof that I came to take these items. ***!! I'm not a ***** and will never to go through so much **** only to ***** a package. I got all my packages in DAMAGED boxes on the 18th January.

Takealot I'm very very disappointed, I've only been a loyal customer and an asset to your business but this is what you put your customers through SIES!!