What helpdesk?

I never complain on any platform, but maybe I just never experienced any service as ridiculous as Takealot.

We ordered a trampoline and chose the pickup option in Paarl. We live about three hours outside of Cape Town, my husband was going to be in Paarl on business, so it would have worked out perfectly. No update on pickup. My husband goes to the pickup point to find out what is happening, only to be told our package was way too big and they would have probably sent it back if it arrived there. That is all. Nothing else, no assistance further, just that. We phoned, they will let us know where our order is, we request that it now be delivered because we don't live nearby. Two days later, our order is now ready for pickup at the Cape Town CBD pickup point. We contact them again, saying there is no way we are going to pick it up at that point, they need to rectify the situation. They contact us back, asking for our address and confirming delivery will now take place the coming Monday. Monday has come and gone, it is now four days later and the only update they can give us is that our order is ready for collection at Cape Town and we have until Friday. I have forwarded our correspondence regarding the delivery, and I have received five replies each saying our order is for collection not delivery. Now after asking for a cancellation and refund, I am told that they can only process a refund if I receive a sms for delivery. What delivery? Just earlier I was told there was no delivery! Again, I ask is it now going to be delivered, where is our order. And again, the only reply I get is that we have until Friday to pick up our order. Very excited to see what happens next.

I have now deleted the Takealot app. We are done now, thank you.