What happening at Takealot ?????

I ordered an item 3 weeks ago and picked up that the item was defective. I logged a return for it but the depot did not want to take the item because they could not pick up the return number on their system. I would call the call center and they will tell me the Return number has been sorted but the depot still refused to take the unit because they could still not pick up the "sorted" return number. I had to do 4 trips to the Depot and many calls and emails to the call center in between before I got sorted and my account was credited.

I used that credit to re-order and was so excited to open my unit in front of their driver when he delivered it. My excitement was short lived when i recognized that they have delivered a wrong item. Told the driver to take it back but he said he cannot because he has already scanned it, He advised that log a return. I did log a return to drop it off but guess what....yap, you guessed right, they are refusing to take because the return number is not showing on their system .Today is the second day and i have been in the depot for the second time but still this issue is not resolved as yet. I have had to call the office many time since yesterday and today but i still do not know when this issue is going to be sorted. This is an R8000 item but it is already costing me way more that this amount trough telephone calls,driving to the depot plus a lot of frustration . CAN SOMEONE AT TEAKEALOT.COM KINDLY ASSISST ME PLEAAAASSSEEEE!!!!