What happened to the excellent service that I used to get?

I have been a great fan of Takealot.com for a number of years now. The prices are great and the service and delivery has always been excellent. Until now.

On 20 May 2025 I ordered and paid for 4 Toner Cartridges to be delivered to me. Delivery was scheduled for 22 May 2025.

I still haven't received my order.

Despite numerous complaints to the Takealot customer care department, the delivery just keeps being rescheduled.

Come on guys, what's going on?