What happened to Takealot?

Takealot was a class 1 service provider when I first started dealing with them. Today they are nothing but another retailer with non existent customer service. I purchased a Cloudgate Android pc from takealot on monday, picked up the same day waited about 30 minutes use to take much quicker before. Nevertheless I didn't check the item when received but when I arrived home and opened the unsealed box it looked like a used unit scratched and no plastic covers etc on the unit. I tried hooking the unit up but it kept rebooting and one of the USB ports is faulty. Very disappointing experience for me, I booked a return and requested the item to be collected as fuel cost is very expensive. It's Wednesday today and not a word from takealot no contact what so ever. They use to be much more efficient than this. I'm saddened by how much service levels has dropped. A pity how companies forget the reason why they grew bigger in the first place. Today takealot is a bigger and stronger company but customer satisfaction is out the window. And to think I use to recommend takealot to everyone I know. Keep in mind Takealot word of mouth is very powerful in both directions. I need this matter sorted!