What happend to the service???

I used to receive good service from Takealot - but I am getting missing items in different orders all the time now. I asked for 60cm round pillow inners on an order and 60cm round pillow covers on another order - received two sets of pillow covers. Requested a replacement for pillow covers to get the pillow inners and received a refund. Requested a refund for the other pillow covers and it was sent back to me, because of the packaging. I took it out of the bag and put it back in the bag and into one of the boxes from that order - I did not use the covers or wash them or anything. But the covers was sent back to me. So now I have covers and no inners. I've been looking for pillow on Shein and Temu because I need pillow inners that Takealot can't supply me. I did move from JHB to Western Cape - it that the service issue?? I used to rave about Takealot to everyone, especially the service. You can order from Takealot, you won't have any issues - so much for that.