What do we do to get help because emails they delay to respond.

I bought a gazebo for R9999. It was delivered on the 18 November 2023. On Monday of the event when we open the Gazebo 2 sides were broken now it's three sides within a month.

The gazebo is not strong at it doesn't worth R1500 as it as on special for R9999..

I repeatedly reported that it not even a week it is broken how about the guarantee? No one is responding instead I get emails to rate their service.

After I send an email saying. -If I was a white woman I would have been sorted without delay but because I am black it's difficult to get help. That is when i started getting attention of many questions of thing I have long explained.

In South African to be black at stores returning items you are treated like a ********. Not even a month I bought gazebo but I don't have it.