What did I just waste my time on?

<p>I like to use takelot because I live abroad, so it's easy for me to buy gifts for people back home this way. I bought a gift for my husband's daughter's birthday a week before her birthday. I was notified the evening before it was supposed to be delivered (her actual birthday) that their supplier didn't have it in stock (this is somehow my problem?) It took a week for them to establish this. 10 days after placing the order I'm told the supplier doesn't have the item and the order is being cancelled. So I wasted 10 days waiting as well as corresponding, in the end to recieve nothing. I feel as though my time was ****** from me. I could have made another plan and got her something else so that she wasn't waiting all this time for her birthday present to show up. All I get is a sorry, somehow I'm supposed to understand that the supplier does not have the item (as adevertised on THEIR website) and not care that they've wasted my time. Why offer a service at all then? I won't be using takealot anymore which is very disapointing, and I will never recommend them to anyone else again either. If only the staff actually cared, but it's pretty clear that they don't. What a shame. I've worked in customer service before, the reason it's called "compensation" when trying to rectify poor service is to make up for what you cost somebody when you were supposed to supply a service. I do not think sorry is sufficient for messing me and my stepdaughter around.</p>