What Customer Service?

Dreadful service. I ordered a Parker Pen and received a Waterpump instead. Tried phoning, no answer, posted on Facebook and did get a seemingly automated response telling me to log a return. All questions I asked were ignored. Logged the return (no option to state that the wrong product was delivered). Received an email explaining that the whole process and that it will take more than a week to resolve. A week!!!! To fix their mistake - this is ridiculous