What an absolutely horrible experience start to finish

<p>You know I dont often pull I've been a client of X or Y for X amount but today really burnt me.. Ive been shopping with takealot for +-8 years and easily spent 10s of thousands (if not over a hundred if im honest) and since moving to cape town one of the best things was placing order and simply driving to takealot (as long as they had stock) and just grabbing and going.</p> <p>This morning i placed an order and got my confirmation and in stock (but apparently the now absolutely deathly important collection email) so i waited a few hours and stopped by on my way (30km from home mind you) only to be told no sorry we cant help you. But this was after your sales "team" treated me like a third class citizen.. See i work for another retail company that sells some products takealot also stocks. I was told by this "customer assistant" that i hear takealot is putting me out of a job soon and even i am buying from you (we don't stock this particular product) So after being spoken to i was reasonably livid... Then i asked for a supervisor and he literally dissapeared into the great beyond of your warehouse. no supervisor appeared. I asked to call your customer service department.. Phones dont work... Can i speak to a supervisor...All in meetings...</p> <p>So eventually after being embarrassed. ridiculed and plain ignored i left and called the help centre from cell phone and spoke to Redhaa Ariefdien and he insisted i turn back and he will personally come down to help me. Literally as we are driving into office park he calls to say we should turn around and no one can help (guess supervisors are still in meetings)</p> <p>Has takealot now resorted to insulting its clients based on their purchases, Imagine if i was buying a more personal item and asked if im getting lucky tonight. Have you gone so far out of the realm of customer service that the mere thought of going slightly out of way to help a customer seems ridiculous, If given the opportunity i would have fetched the damn thing myself.</p> <p>needless to say i also want the order cancelled as i needed it tonight and IM NOT DRIVING BACK.</p> <p>still waiting for this apparent promised complaint escalation call</p> <p>Complaint Escalation : ********** (Ref. ********** )</p>