WHAT a shocking customer service

I palaced the order on the 27th March and it only shiped arround the 7th and I waited for the delivery. On the 8th of April I get a call from the driver and he tells me delivery will be today after I delivery in Naturena around 3pm he said. Past 3pm I call the driver he says he can't find my parcel keep in mind its 3 pieces of big furniture and he didnt see that it was not packed and left at the collection branch. The following day I call them they dont even call me to say delivery failed. and will be rescheduled . On the phone they tell me delivery is rescheduled to friday I take time off work and boom no call just a notification that my stock was sent to pretoria branch by mistake. Today I call them after seeing that they have credited me said they tried to deliver but failed without calling me. They sent an email knowingly that I do not have a phone to check my emails because I informed them when I updated the number to be called on. I make a call to them to say why did the delivery fail and what it means if I click on credit button. I discover that It will take 7-14 days for my money to reflect. Take a lot has and will be making interest on my money until then. I called the call center and insited on holding till a manager assists me. Kiara lines manager for Nadia told her to hang up on me. I will write another review and update you on the call and what was said.