AW
Amanda W
1 reviews | Active since Nov 2015
09 Nov 2015, 14:12
WHAT A ******* COMPANY. STICK TO AMAZON!
I was a loyal customer of [URL Removed] and always received excellent service, hassle-free, always preferring to use them over any other online shop. I was very disappointed when Takealot and Kalahari merged and Takelot have proven me right!<br> <br> I placed my first ever order with Takelot on Friday on an item that was \in stock". I chose the GUARANTEED Saturday delivery option at a cost of R75. <br> <br> At 17h20 on Sat"
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takealot.com's replyOfficial
09 Nov 2015, 14:30Hello AWightman,
When a product is listed as in stock on our website we expect this to be true, so we understand your disappointment by being advised otherwise when you queried your delivery. This is unacceptable and the least we should have done was to reach out to you first to inform you about the situation rather than you having to contact us. We'll raise this with the relevant product buyer to investigate why there's a discrepancy between our warehouse stock and the website listing so that this can be corrected ASAP. We'll also enquire whether we'll be able to source the item from elsewhere and revert back to you soonest.
We know first impressions last and we understand why you'd not want to shop with us again. We will however endeavour to get this unfortunate situation resolved as quickly and best as possible and prove to you what kind of service we're capable of.
Sincerely,
takealot.com
When a product is listed as in stock on our website we expect this to be true, so we understand your disappointment by being advised otherwise when you queried your delivery. This is unacceptable and the least we should have done was to reach out to you first to inform you about the situation rather than you having to contact us. We'll raise this with the relevant product buyer to investigate why there's a discrepancy between our warehouse stock and the website listing so that this can be corrected ASAP. We'll also enquire whether we'll be able to source the item from elsewhere and revert back to you soonest.
We know first impressions last and we understand why you'd not want to shop with us again. We will however endeavour to get this unfortunate situation resolved as quickly and best as possible and prove to you what kind of service we're capable of.
Sincerely,
takealot.com
takealot.com's reply09 Nov 2015, 14:30
Official
Hello AWightman,
When a product is listed as in stock on our website we expect this to be true, so we understand your disappointment by being advised otherwise when you queried your delivery. This is unacceptable and the least we should have done was to reach out to you first to inform you about the situation rather than you having to contact us. We'll raise this with the relevant product buyer to investigate why there's a discrepancy between our warehouse stock and the website listing so that this can be corrected ASAP. We'll also enquire whether we'll be able to source the item from elsewhere and revert back to you soonest.
We know first impressions last and we understand why you'd not want to shop with us again. We will however endeavour to get this unfortunate situation resolved as quickly and best as possible and prove to you what kind of service we're capable of.
Sincerely,
takealot.com
When a product is listed as in stock on our website we expect this to be true, so we understand your disappointment by being advised otherwise when you queried your delivery. This is unacceptable and the least we should have done was to reach out to you first to inform you about the situation rather than you having to contact us. We'll raise this with the relevant product buyer to investigate why there's a discrepancy between our warehouse stock and the website listing so that this can be corrected ASAP. We'll also enquire whether we'll be able to source the item from elsewhere and revert back to you soonest.
We know first impressions last and we understand why you'd not want to shop with us again. We will however endeavour to get this unfortunate situation resolved as quickly and best as possible and prove to you what kind of service we're capable of.
Sincerely,
takealot.com