WHAT A NIGHTMARE!!!

I ordered a pair of AirPods on Takealot, but after 11 months the charging case stopped working.

I took the case and AirPods to the iStore, and they initially said they would replace the case - but then it turned out that they couldn't honour the warranty because the date Takealot ordered it (the purchase date they have on record) and my purchase date from Takealot was 5 months apart. Even though I provided the Takealot invoice there is no serial number on the invoice and so they said they essentially have no proof it's the same AirPods and sorry for me.

So I went back to Takealot. Sent them the AirPods as a return. But now they keep asking me for: '1xCharging Case (USB-C)' - it's been returned! It's the case the AirPods come in! Duh! '1xUSB-C Charge Cable sold separately' - um, the key words there are 'sold separately' - CHARGE CABLE DOES NOT COME WITH THE AIRPODS! '1xDocumentation' - I'm sorry. I've had the AirPods for 11 months! Can't reasonably expect me to still have the box?!? The iStore didn't make a stink about the box to honour the warranty, but Takealot do?!

No escalation path, no solution - just the same old 'follow-the-script' responses. It's a joke.