What a mess!!

When I received my order, the sleeve that was supposed to contain Victorinox set of knives was empty. I had to return the empty sleeve in order for them to do an investigation. I logged my return requesting for it to be replaced. I was notified that the item is no longer available and that my Takealot account will be credited, which is also a cheek, because why would they just assume that giving me a store credit is acceptable - I can purchase the knives elsewhere. Yet, when I searched the item on their website, I could add it to my cart and checkout - such lies!! I called and explained that I would like the knives as they are in fact available. I was told that it was an auto response and she will make arrangements for the item to be replaced. Last night I received an email stating that my refund is being processed and this morning my bank account was credited. What a load of ********! Do these people even know what they're doing??