TP
Terien P
1 reviews | Active since Mar 2009
23 Oct 2015, 17:29
What a dissapointment
COD Order (***) was placed on the 14th of October, delivery was promised for the 16th. Received a call from the delivery guy, who informed me that COD will not be possible .... causing me a lot of frustration, as this is why I decided to go with the convenience of a COD option from Takealot in the first place. I then had to go back to the bank, deposit the money back into my account, arrange for the EAP limit to be increased in order to do the EFT. All of this was done by 20th, and I requested my delivery to be escalated as I need it for a Bday party Friday night. Today is the 23rd, promised delivery date was missed again. I guess a picture will have to do for tonight :(<br> Not a pleasant experience
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takealot.com's replyOfficial
23 Oct 2015, 18:29Hello littleb,
It's never great to hear from a disappointed customer and we sincerely apologise for the inconvenience this situation has caused you. Thank you for taking our complaints team's call earlier to address this matter and once again we're sorry for not being able to deliver your parcel to you in time for the birthday party. We'll investigate why COD was offered to you in the first place if it wasn't possible to process this payment and will make sure that the necessary actions are taken to prevent this disappointment in future.
Sincerely,
takealot.com
It's never great to hear from a disappointed customer and we sincerely apologise for the inconvenience this situation has caused you. Thank you for taking our complaints team's call earlier to address this matter and once again we're sorry for not being able to deliver your parcel to you in time for the birthday party. We'll investigate why COD was offered to you in the first place if it wasn't possible to process this payment and will make sure that the necessary actions are taken to prevent this disappointment in future.
Sincerely,
takealot.com
takealot.com's reply23 Oct 2015, 18:29
Official
Hello littleb,
It's never great to hear from a disappointed customer and we sincerely apologise for the inconvenience this situation has caused you. Thank you for taking our complaints team's call earlier to address this matter and once again we're sorry for not being able to deliver your parcel to you in time for the birthday party. We'll investigate why COD was offered to you in the first place if it wasn't possible to process this payment and will make sure that the necessary actions are taken to prevent this disappointment in future.
Sincerely,
takealot.com
It's never great to hear from a disappointed customer and we sincerely apologise for the inconvenience this situation has caused you. Thank you for taking our complaints team's call earlier to address this matter and once again we're sorry for not being able to deliver your parcel to you in time for the birthday party. We'll investigate why COD was offered to you in the first place if it wasn't possible to process this payment and will make sure that the necessary actions are taken to prevent this disappointment in future.
Sincerely,
takealot.com