1 reviews | Active since Mar 2025
What a disgrace!
Dear Takealot, I am writing to formally reiterate that I categorically reject and dispute the allegation that I used the phone or returned it incorrectly. The phone was returned exactly as I received it — unopened, unused and untouched. I did not open the packaging, activate, inspect, use, tamper with or reseal the phone. Your records confirm that the order was delivered on 3 September 2026, returned immediately on 4 September 2026, and received at your returns facility on 7 September 2026 at 11:26. After approximately two weeks in Takealot’s possession, I was then informed that the return was rejected on the basis that the product had allegedly been used. I find these allegations extremely shocking and concerning. If Takealot is claiming that a power bank was found inside the phone box, then Takealot needs to investigate its own supply chain, supplier, warehouse and handling processes rather than falsely attributing this to me. I did not place a power bank in the box, nor did I replace, alter or tamper with the contents in any way. I therefore formally demand that Takealot preserve and make available all evidence re**** upon in reaching this decision, including inspection photographs, inspection reports, packaging records, warehouse handling records, supplier information and any other documentation relating to the condition and contents of the returned parcel. I expressly reserve all my rights in this matter. If Takealot continues to maintain allegations that I used, altered or incorrectly returned the phone without credible evidence establishing that this occurred while the item was in my possession, I will submit the matter and all supporting documentation to the relevant consumer-protection authorities, my legal representative and, where appropriate, the South African Police Service. This correspondence serves as a formal legal record of my position and notice of intended escalation. Regards, Bianca Kruger
After keeping the item for approximately two weeks, Takealot rejected my return and alleged that the phone had been used. I categorically dispute this. I returned it exactly as I received it.
What makes this experience particularly concerning is the allegation that a power bank was received inside the phone box. If that is genuinely what Takealot received, they should investigate their supplier, warehouse and handling processes rather than make unsupported allegations against the customer.
I have kept all correspondence and evidence and am escalating the matter through the appropriate consumer-protection and legal channels.
This experience has seriously damaged my trust in Takealot. Customers should not have to fight this hard to obtain a fair resolution after returning an unopened product.
After keeping the item for approximately two weeks, Takealot rejected my return and alleged that the phone had been used. I categorically dispute this. I returned it exactly as I received it.
What makes this experience particularly concerning is the allegation that a power bank was received inside the phone box. If that is genuinely what Takealot received, they should investigate their supplier, warehouse and handling processes rather than make unsupported allegations against the customer.
I have kept all correspondence and evidence and am escalating the matter through the appropriate consumer-protection and legal channels.
This experience has seriously damaged my trust in Takealot. Customers should not have to fight this hard to obtain a fair resolution after returning an unopened product.
I urge customers to exercise extreme caution before purchasing from Takealot.
I cancelled my order before delivery, but it was still delivered. I returned the phone unopened and unused, yet after approximately two weeks in Takealot’s possession, my return was rejected based on an allegation that the phone had been used.
I also received a claim that a power bank was found inside the phone box. If that is accurate, Takealot should investigate its own supplier, warehouse and handling procedures rather than make unsupported allegations against a customer.
I have disputed these claims and retained all relevant evidence. The matter is being escalated to the appropriate consumer-protection authorities and my legal representative.
Think carefully before placing an order. My experience has raised serious concerns about Takealot’s return procedures, accountability and customer service. Customers deserve transparency, fair treatment and refunds when returns are valid.
I urge customers to exercise extreme caution before purchasing from Takealot.
I cancelled my order before delivery, but it was still delivered. I returned the phone unopened and unused, yet after approximately two weeks in Takealot’s possession, my return was rejected based on an allegation that the phone had been used.
I also received a claim that a power bank was found inside the phone box. If that is accurate, Takealot should investigate its own supplier, warehouse and handling procedures rather than make unsupported allegations against a customer.
I have disputed these claims and retained all relevant evidence. The matter is being escalated to the appropriate consumer-protection authorities and my legal representative.
Think carefully before placing an order. My experience has raised serious concerns about Takealot’s return procedures, accountability and customer service. Customers deserve transparency, fair treatment and refunds when returns are valid.