Well Done Carla!

Great example of how to do things right, when things go wrong. The lesson in life and in customer service, is that it's not about the things that go wrong, it's about how you redeem the situation, once things start to go wrong.<br> <br> I recently bought a product online from [URL Removed] and was informed that the product could not be delivered. Not such a great thing to happen, but this potentienally unpleasant situation was handled with such class by Carla Schoeman. <br> <br> She kept me informed via email, as she contacted the supplier and successfully had the product replaced and delivered to me. I was informed and I was never left wondering what was going on. She even arranged for the other items in my order to be delivered, while she resolved the issue with the supplier. During this resolution, a delivery deadline was missed, but it was so easy to forgive you guys, because I could see the heart and effort to get things right.<br> <br> Carla's resolution of the problem was seamless and required almost no intervention from my side. The right things just happened.<br> <br> Great Job Carla! Well Done!