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Nadia A

1 reviews | Active since Jan 2013

20 Dec 2015, 11:40

Website sells items that are not the real deal!

On 10/12/2015, a Tempur Original Extra-Large pillow was ordered and paid for from [URL Removed] On 12/12/2015 the order was delivered only to be discovered that the pillow delivered was a size Small Pillow. The [URL Removed] call center was immediately called, where I spoke with Boitcheko, who advised me that my order was for a Small Pillow - however when purchasing the Pillow online, it did not provide me with size options. Should I have been provided the size options, I would have certainly chosen to purchase an Extra Large Tempur Original Pillow (which is what was advertised)! Even when checking the description and the product information of the Tempur Original Pillow on the [URL Removed] website, it states the size as being Extra Large. I am highly unhappy about the service I have received from [URL Removed] On 13/12/2015, I received a call from Monique and I was advised that my order is indeed correct as there is a problem with the website- I.e. When ordering from the [URL Removed] website, the only ordering option is an extra large pillow. Therefore, what is being advertised by [URL Removed] and what is being delivered to the consumer are two different things. Consumers beware!

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Replies (1)
takealot.com
takealot.com's reply20 Dec 2015, 12:49
Official
Hello NadiaAlink,

Thank you for taking Maxine from our complaints team's call to apologise for the poor manner in which your enquiry was dealt with initially and for the issue w.r.t. the pillow size. As requested we'd appreciate the opportunity to address this with the relevant buyer in the morning to get this matter sorted out. Our team will be in touch with feedback as soon as possible tomorrow and will assist in finding a suitable solution to resolve this matter with you.

Kind Regards,
takealot.com