MN
Mooi N

1 reviews | Active since Sept 2017

27 Sept 2023, 15:31

WebSite - bank connecting issues!

I have tried now for how many days, to place the exact same order, but it either gets deleted on its own or the redirecting to the bank account to make the payment, just blanks out.

Once the payment gets "blanked out", TakeAlot sees it as the order being placed and deletes the items right away, out of your cart.

So, not only do i then have to go back and remember everything I've ordered, but also the quantities thereof.

This has never happened at TakeAlot and clearly their website has had some alterations made with the coding of the page, but it seems to be an embarrassment and a mockery of TakeAlot, to say the least!

The staff at TakeAlot also don't know what to do, cuz they are not incharge of the coding of the website, so therefore I'm just being ignored.

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Replies (3)
MN
Mooi N's update29 Sept 2023, 12:29
Reviewer Update
Everything i have stated here, are proven in all my screenshots attached.

You are wasting my time.

If that is the type of response (previous email) you have, then this whole situation is way above your and all the other agents that have attempted to "assist" me, pay grade.

I strongly suggest you hand this case over, to a much more senior person, that have infact been with TakeAlot, for years and have dealt with numerous different types of payment/website issues.

Attached, you will find 55 screenshots of conversations I've had with TakeAlot agents, where i am informing them, that there is something wrong, with the CODING of your website, to lead a transaction to a purchaser's bank account.

I am a COMPUTER PROGRAMMER in 2 languages. I know there is a CODING problem!
You obviously won't understand this, but thank goodness, they (the programmers) will.

I have been trying to put items through for purchase (can't call it an order anymore, because it's been cancelled so many times already and reassigned a different order number!) since the 23rd Sep 2023 already!

Since then, I've place x2 orders with Checkers for delivery, dealt with PayPal the same for international funds and have placed an order with GARDENING.CO.ZA.

This is now all, in a matter of 5 days.

Never at any time of dealing with any of those companies, did i encounter this error or anything similar.

You state that my Virual Card has expired.
As per the screenshot I've attached...my card is valid till 2027.

And yes the CVV code expires within a few minutes, so it has to be used immediately, right?

Dont you think i know this? Being a woman at the age of 47 and have done online orders since 2016, because i never leave my house...?

You implying that the code is expired when i use it, is a slap in my face!

Again i say! There is something wrong with your website!!!!!!!

That error code is obviously a st#pid response, coded in by the last Web Designer youve used!

Or clearly that DPO-PAYGATE that payments are routed through, is the problem.
My god!

And its also not that i don't have enough money in my bank. Momentum paid me over R35,000 on the 23rd Sep 2023.

Even deleting and reinstalling FNB app and TakeAlot app on my phone (Samsung S10plus). Doing the same on my Samsung S8plus phone and my Samsung Tablet...didnt change the fact that the payment doesn't go through.

TakeAlot needs to find a solution to this problem ASAP !!!

I await your swift and comprehensive reply.

Many thanx
Mooi

MN
Mooi N's update29 Sept 2023, 12:35
Reviewer Update
So, today this lady called Tamara.M from TakeAlot sends me an email, only stating that they do not pick up any errors on thier side. Nice quick dumb reply, to try and get out of a situation.

My reply was as follows:

Tamara.M,

You are obviously either really ST#PID, blonde or an entry level agent (not supposed to deal with the public), that just never paid attention in class, nor have a pay-grade, to enable you to comprehend anything regarding this matter.

Why don't you go back to filing your nails, leaving this matter to people that have a higher IQ, than yours...?

My dear. If you Tamara, actually stop drinking coffee all day and went back on all the conversations (emails) that there are between myself and the TakeAlot agents, you will surprisingly find that i was informed yesterday by your agent via email, that "numerous other customers are experiencing the exact same issue".

Now put down your cellphone so that you can stop chatting for a minute and escalate this matter to your Director.
Because I'm sure that HE, would know how to get into contact with the Web Designers of the TakeAlot website.

Tamara, you are wasting TakeAlot money and robbing an income, of someone that actually deserves it and will be able to have the knowledge, to actually DO their job!

Pathetic, to say the least!
MN
Mooi N's update29 Sept 2023, 12:38
Reviewer Update
TakeAlot has a problem with their website and they don't want to spend the time and money to fix it, because TakeAlot does NOT CARE about your business...because the staff do NOT CARE about TakeAlot losing money, because they all will still get their salaries at the end of the month, regardless of TakeAlot making money or NOT !!!