We Will ***** Your Money Because We Made A Mistake

TakeALot's system had a technical glitch that I alerted them to. They ended up giving me a credit on an item I never returned and unilaterally applying this incorrectly generated credit to one of my purchases.

They want their fictitious credit back, which I told them is fine but I asked them to debit my account for the next time I made a purchase so I could pay the back for their mistake. They refused even as I was adding items to my shopping cart. I subsequently stopped the buying process. I then suggested to them that they pass a credit for the bank charges I will have to incur to reimburse them for their mistake after which I will reimburse them the credit they forced onto me.

Their Finance department refuses. They can now wait until it suits me to get their money back and they will lose a few thousand in sales from me over the next two months. I hope their Finance department is pleased with themselves that:

1. They are losing interest in their bank account and, 2. They are costing TakeALot several thousand because they are not prepared to cover bank charges that would probably not exceed R10, even though they are the ones at fault.

Talk about being penny wise and pound foolish and working against the efforts of their Marketing department. I look forward to not doing business with TakeALot for some time.