We will keep your money as long as we want to

On Monday the 22/05/2018 I ordered a Laptop from Takealot , I am looking for a 17.3inch laptop , and got confused with the laptop -in its description noting core 17 , but it was a 13.3inch , when I realised my mistake , I immediately phoned them , and asked for the order to be cancelled , the person I spoke to , said shell do so , but it first have to go the couriers (while telling me it have not left the warehouse ) -I Feld this was a total waist of time -as I need a laptop -and now I have to wait to get my money back , today now , I have been receiving SMS’s about the laptop that is out for delivery , even e mails from Takealot asking me if I have insurance for my new laptop !!!!!! I again phoned them and spoke to a Jarryd Davids ,he told me it would take 3 days for the laptop to go back to the warehouse -when I told him , that this is the most idiotic system , that I now have to wait how long to get my money back , he started becoming very aggressive , talking over me and telling me , it is up to me if I want to be upset about the process , now if almost R20 000 of your money has to stay in their bank account for 3 days for the return to happen and then up to 7 days for the refund to happen , that is very clear that they are getting interest on that money , and instead of trying to assist me -in getting the laptop I wanted , I’m being screamed at by their staff , how pathetic has their client service become